We help companies improve employee engagement and build motivated, high performing teams across their customer service, sales and contact centre operations.
In our increasingly competitive economy, successful customer interactions are the lifeblood of every business;
the Customer Experience is king. Engaged, motivated employees consistently deliver higher levels of sales and customer service performance than their disengaged, unmotivated colleagues. They also stay longer, are more productive, more proactive, more innovative and more fun to be around.
RightClick deliver a range of services across the employee lifecycle that enable companies to onboard, engage, develop and retain the right people and maximise the motivation and performance of their sales and customer service teams.
Motivation is the fuel necessary to keep the human engine running.
Motivation is an essential component of sales and customer service performance. Instinctively we know that a motivated employee will outperform their similarly skilled, less motivated colleague. Unfortunately for the majority of Sales and Customer Service Leaders, instinct is all they have to rely upon when addressing the motivation of their team.
As Licenced Practitioners of Motivational Maps, RightClick enables Sales and Customer Service Leaders to measure and improve individual and team motivation and introduce objective motivational metrics into their sales management framework.
Through this framework, managers are empowered to work with each individual and their team as a whole on improving motivation and enhancing sales performance.